Returns
We accept returns for Store Credit only. No refunds. x
All return requests must be made within 14 days of purchase or confirmed delivery for online orders.
All returns must be unworn, unwashed, with hangtags still attached.
Return request process:
Please email orders@laurencesabrine.com to initiate your return. Once approved, please include your tracking number and mail your item in its original packaging to:
Because we are a small brand, the customer is responsible for return shipping costs (always welcome to schedule an in-person at our studio in Wellington as well). We highly recommend keeping your tracking number as proof of shipment.
Once we receive your return at the studio, please allow our small team up to 5 business days for us to confirm receipt, check the condition of your item, and follow up with confirmation about your store credit
Exchanges
As a small brand with Limited, Made-To-Order Inventory, we are only able to offer like-for-like exchanges, subject to availability.
All exchange requests must be made within 14 days of purchase or confirmed delivery for online orders.
We're happy to accommodate exchanges within 14 days, provided the item is unworn, unwashed, undamaged, with original hangtags attached, and returned in its original white bag.
Please email orders@laurencesabrine.com to begin your exchange request.
Exchange process:
Once approved, please include your tracking number and mail your item in its original packaging to:
Because we are a small brand, the customer is responsible for shipping the item back to us. We’ve got you covered on the way back for the exchange ;) We highly recommend keeping your tracking number as proof of shipment.